At dentaalwisdom.com, we want to ensure you are completely satisfied with your purchase. However, we generally do not offer refunds, except in specific cases as outlined below. You are welcome to cancel your subscription at any time.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Duplicate membership: If you have been charged multiple times for the same subscription, we will issue a refund for the duplicate charge.
- Technical issues: If there is an issue preventing you from accessing the content and it cannot be resolved, we will issue a refund.
2. Non-refundable Products
Due to the nature of our services, most purchases are non-refundable, including:
- Any digital products that have been accessed or downloaded
- Subscription fees once the billing period has started
3. Cancellation
You are free to cancel your subscription at any time. Your cancellation will take effect at the end of your current billing cycle, and you will not be charged for the next billing period. Please note that we do not provide prorated refunds for partial billing periods.
4. Refund Process
To request a refund due to a duplicate membership or technical issue, please contact our support team at support@dentaalwisdom.com. You will need to provide your order number and a description of the issue.
5. Processing of Refunds
Refunds, when applicable, will be processed back to the original method of payment, typically within 7–10 business days. Please note that depending on your payment provider, it may take longer for the funds to appear in your account.
6. Changes to Refund Policy
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately.
7. Contact Us
For any questions regarding our refund policy, please contact us at support@dentaalwisdom.com.